Tips for Choosing an IT Support Provider

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When choosing the best IT support provider for your business, look for a trusted advisor that can help you grow your business. Don’t just look for someone who’ll ask if you’ve “tried turning it off and on again.”

At first glance, you might think an IT support provider’s only job is to put out fires and help you keep the lights on. There’s certainly an element of that. You obviously need to look for a provider with a reputation for being dependable in a time of crisis. You also need one that is able to provide the level of support your business demands.

Yet a great IT support provider isn’t just reactive. They’re also a proactive IT solutions company. They help you get on top of your immediate technology issues, so things run more smoothly. They then work with you to focus on your IT strategy and long-term needs.

To make the most from your IT support provider, you want more than a supplier. You want a partner – a trusted advisor – that will help you use technology effectively to achieve your business goals.

The idea is to make technology a business driver rather than just a cost centre. The right technology can also act as a force multiplier to help small and nimble businesses up against larger rivals. Look for an IT companies that ask about your business challenges and where they can help solve your pain points as well as boost productivity. One that understands that technology serves the business and not vice versa. Beware of providers that are primarily focused on what they can fix and what they can sell you.